Return & Refund Policy

At Pawlie & Co., we want you and your pup to be happy with your purchase. If something isn't quite right, we're here to help.

30-Day Returns

You have 30 days from the date your order is delivered to request a return.

To be eligible for a return, your item must:

• Be unused and in its original condition

• Be clean and free from pet hair, stains, odours or signs of use

• Be returned with its original packaging, where applicable

• Include proof of purchase or your order number

We reserve the right to refuse returns that do not meet these conditions.

How to Request a Return

To start a return, please email us at:

pawlie&co@gmail.com

Please include your order number and the reason for your return. Our team will provide you with the return instructions.

Please do not send your item back before contacting us, as we may be unable to process your return without prior approval.

Return Shipping

Unless the item is faulty, damaged or incorrect, the customer is responsible for the cost of return shipping.

If you received a faulty, damaged or incorrect item, please contact us as soon as possible at pawlie&co@gmail.com with your order number and photos of the issue. We'll work with you to resolve it.

Refunds

Once we receive and inspect your returned item, we'll let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow your payment provider additional time to process the refund and return the funds to your account.

Original shipping charges, where applicable, are generally non-refundable unless the return is due to an error on our part or the item arrived faulty or damaged.

Damaged or Incorrect Items

Please inspect your order when it arrives. If you receive the wrong item or your product arrives damaged or faulty, contact us at pawlie&co@gmail.com as soon as possible.

Please include photos of the item and your order number so we can help resolve the issue quickly.

Exchanges

If you would like a different size or product, please contact us at pawlie&co@gmail.com. Depending on availability, we may be able to arrange an exchange or recommend placing a new order.

Questions

If you have any questions about our Return & Refund Policy, please contact us:

Pawlie & Co.
Email: pawlie&co@gmail.com