Shipping Policy

Last updated: September 1, 2026

At Pawlie & Co., we work with trusted fulfilment partners to deliver our products directly to customers.

Order Processing

Orders are typically processed within 1–3 business days after your order is placed.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information where available.

Please note that orders may occasionally take longer to process during busy periods, promotions or unforeseen circumstances.

Delivery Times

Estimated delivery times are:

Australia: 7–15 business days
United States: 7–15 business days
United Kingdom: 7–15 business days
Canada: 8–18 business days
New Zealand: 7–15 business days
Other international destinations: 8–20 business days

Delivery times are estimates only and are not guaranteed.

Actual delivery times may vary depending on your location, shipping carrier, customs processing, weather, public holidays and other circumstances outside our control.

Shipping Costs

Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, Pawlie & Co. may offer promotional free shipping or other shipping offers.

Tracking

Where tracking is available, tracking details will be sent to the email address provided at checkout.

Please allow 2–5 business days after receiving your shipping confirmation for tracking information to update.

Customs & Import Duties

For international orders, your package may be subject to customs duties, taxes or import fees imposed by your country.

Any applicable customs duties, taxes or import charges are the responsibility of the customer unless otherwise stated at checkout.

Pawlie & Co. is not responsible for delays caused by customs.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact us at:

pawlie&co@gmail.com

Please include your order number so we can assist you.

If tracking shows that your package has been delivered but you cannot locate it, please first check with household members, neighbours and your local delivery carrier.

Incorrect Shipping Information

Please make sure your shipping address is correct before completing your order.

If you provide an incorrect or incomplete address and the order has already been shipped, Pawlie & Co. may be unable to redirect the package.

If the package is returned to us because of an incorrect address, additional shipping costs may apply to resend the order.

Address Changes & Order Cancellations

If you need to change your shipping address or cancel an order, please contact us as soon as possible at pawlie&co@gmail.com.

We cannot guarantee that changes or cancellations can be made once an order has entered processing or has been shipped.

Contact Us

If you have any questions about shipping or your order, please contact us:

Pawlie & Co.
Email: pawlie&co@gmail.com