Terms of Service

Last updated: September 1, 2026

Welcome to Pawlie & Co. These Terms of Service govern your use of our website and your purchase of products from Pawlie & Co.

By accessing our website or placing an order, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website.

1. About Pawlie & Co.

Pawlie & Co. provides pet products and accessories through our online store.

Throughout these Terms, "we", "us", "our" and "Pawlie & Co." refer to Pawlie & Co. "You" refers to the person using our website or purchasing our products.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices and other information on our website are accurate.

However, colours and appearances may vary slightly depending on your device or screen settings.

We reserve the right to correct errors, update product information and change product availability or pricing at any time without prior notice.

3. Orders

When you place an order with Pawlie & Co., you are making an offer to purchase the selected products.

After placing your order, you will receive an order confirmation email. This confirmation does not necessarily mean that your order has been accepted if there is an issue with product availability, payment or other circumstances.

We reserve the right to cancel or refuse an order where necessary, including where a product is unavailable or an obvious pricing or listing error has occurred.

If we cancel an order after payment has been received, you will receive a refund for the amount paid.

4. Pricing and Payment

All prices displayed on our website are shown in the currency indicated at checkout.

Prices may change from time to time without notice. Any applicable taxes, shipping charges or other costs will be displayed where applicable during checkout.

We accept the payment methods made available through our checkout.

You agree that all payment information you provide is accurate and that you are authorised to use the payment method provided.

5. Shipping and Delivery

We aim to process and dispatch orders within the timeframes stated on our website.

Estimated delivery times are provided as a guide and may vary due to circumstances outside our control, including postal delays, customs processing, weather, carrier delays or other unforeseen circumstances.

Please refer to our Shipping Policy for further information.

6. Returns and Refunds

Our Return & Refund Policy explains our 30-day return process and the conditions that apply to returns.

Nothing in our Return & Refund Policy or these Terms limits or excludes any rights you may have under applicable consumer protection laws.

7. Australian Consumer Law

Nothing in these Terms is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law or other applicable laws.

Where applicable, products purchased from Pawlie & Co. come with consumer guarantees that cannot be excluded under Australian law.

If a product has a problem covered by the Australian Consumer Law, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances.

8. Website Use

You agree to use our website only for lawful purposes.

You must not:

• Use our website for fraudulent or unlawful activities

• Attempt to gain unauthorised access to our website or systems

• Interfere with the operation or security of our website

• Copy, reproduce or distribute our website content without permission

• Use our website to transmit harmful software or malicious code

We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms have been breached.

9. Intellectual Property

All content on the Pawlie & Co. website, including our branding, logos, text, graphics, images, product descriptions and website design, is owned by or licensed to Pawlie & Co. unless otherwise stated.

You may not reproduce, modify, distribute or use our content for commercial purposes without our written permission.

10. Third-Party Services and Links

Our website may contain links to or use services provided by third parties.

We are not responsible for the content, availability, security or practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and policies.

11. Limitation of Liability

To the maximum extent permitted by law, Pawlie & Co. will not be responsible for losses or damages arising from your use of our website or products where such liability can lawfully be excluded.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including applicable rights and remedies under the Australian Consumer Law.

12. Indemnification

To the extent permitted by law, you agree to indemnify and hold Pawlie & Co. harmless from claims, losses, liabilities, damages and reasonable expenses arising from your unlawful use of our website or your violation of these Terms.

13. Changes to These Terms

We may update these Terms of Service from time to time.

Any updated Terms will be posted on this page with the updated date. Your continued use of our website after changes are posted means you accept the updated Terms.

14. Governing Law

These Terms are governed by the laws applicable in Australia.

Any disputes will be handled in accordance with applicable Australian laws and regulations.

15. Contact Us

If you have any questions about these Terms of Service, please contact us:

Pawlie & Co.
Email: pawlie&co@gmail.com